Several Dutch companies, including ViaLuxury, Preston Palace, and Schiphol Travel Taxi, are facing scrutiny for automatically adding extra services – like cancellation fees and insurance – to online purchases. Customers are finding options such as ‘Flexible Cancellation’ pre-ticked, resulting in unexpected charges of around 15 euros. A significant 85% of a consumer panel surveyed consider these pre-ticked options misleading. One panel member described the practice as exploitative, highlighting the frustration felt by consumers. This practice pressures customers into paying for services they may not want or need, relying on their potential oversight. Consumers are now seeking ways to reclaim funds charged for these unwanted additions and are calling for increased transparency from online vendors.