Norlela Samad, an officer at OCBC Bank, is taking on the additional role of anti-scam advisor, assisting customers who have fallen prey to fraud. She notes a significant challenge in this work is convincing victims to openly discuss their experiences and personal details. Many are hesitant to share, likely due to shame or embarrassment surrounding the financial loss and manipulation they endured. Samad emphasizes the importance of patience and active listening when working with these individuals. Building trust is crucial to understanding the specifics of the scam and preventing further exploitation. Her work highlights the emotional toll of scams, alongside the financial one, and the need for a sensitive approach to victim support within the banking sector. This dual role showcases OCBC’s proactive response to rising scam cases and a commitment to aiding customers beyond simply recovering funds.