Mexico’s Digital Transformation Agency has introduced “Ventanilla 24/7,” an artificial intelligence-powered chatbot designed to provide citizens with round-the-clock access to federal government information and services. The chatbot utilizes natural language processing to answer queries and facilitate procedures, eliminating the need for in-person visits or app downloads. Accessible through the official gob.mx portal, Ventanilla 24/7 aims to streamline interactions with government agencies and reduce wait times. This initiative marks a significant step towards digitalizing public services in Mexico, offering convenience and accessibility to citizens seven days a week. The system is intended to handle a wide range of inquiries and processes, improving efficiency for both citizens and the government. Officials anticipate the chatbot will significantly reduce the burden on traditional service channels. This launch reflects a broader trend of governments worldwide adopting AI to enhance public service delivery.