A recent survey by Epsi Rating Finland reveals declining satisfaction among mobile phone subscribers in Finland, with a widening gap between telecom operators. Moi topped the ranking with a score of 79.0, indicating the highest customer satisfaction in the country. In contrast, Elisa finished last, receiving only 60 points. Giga Mobiili, a virtual operator of Gigantti, performed marginally better than Elisa, but both remained significantly below the industry average of 67.2. The study highlights substantial differences in service quality and customer experience across Finland’s telecom landscape. This suggests a growing disparity between leading and trailing operators in terms of customer contentment.