Residents of Övörkhangai Aimag in Mongolia are voicing concerns regarding fuel quality, distribution, and sales through the 7011 9400 hotline. Tavan Tolgoi Fuel Company’s call center receives hundreds of daily inquiries about fuel station locations, stock levels, ID reader issues, and information about the Khotol app. Recently, reports have surfaced of citizens’ IDs registering as used in fuel stations despite being in their possession, often linked to those who previously used photocopies of their IDs for delivery services. Tavan Tolgoi Fuel Company urges citizens to keep both their original IDs and copies secure. Importantly, anyone attempting to purchase fuel using a registration not belonging to their household will have their purchase rights revoked. Customers experiencing issues can contact the 7011 9400 hotline to check their last fuel purchase records. The call center handles approximately 700-800 calls per day, with each interaction lasting between one and three minutes.