A segment of Ziggo’s business internet customers are experiencing outages due to a defect in specific modems. Ziggo has identified the issue and states that a modem replacement is the only solution. The company is deploying additional technicians and resources to expedite the process, proactively contacting affected customers to schedule replacements. While the exact number of impacted customers remains undisclosed, reports indicate the problem began on Sunday. Affected modems are reportedly Ubee brand and may be linked to a recent firmware update. Some customers have already received replacement modems, and Ziggo aims to resolve the issue as quickly as possible without requiring customer action. The cause of the defect is currently unknown.