A Toronto resident, Jasmine Ault, experienced a complete deletion of all her Meta accounts with no explanation provided. Ault has been unable to resolve the issue, facing a barrier of automated AI chatbots when attempting to contact Meta’s customer service. The company’s support system seemingly provides no pathway to speak with a live representative. Experts warn that such incidents will continue to occur without regulatory measures enforcing the right to human customer service interaction. This highlights a growing concern over reliance on AI in customer support and the potential for unresolvable account issues. The situation underscores the need for accountability and accessible human assistance within large technology companies like Meta. Ault’s case demonstrates the frustration experienced when facing algorithmic decision-making with no recourse.