A consumer commission in Kerala has found Ola Electric guilty of unfair trade practices and service deficiency. The ruling comes after a customer faced repeated defects with their scooter and a lack of adequate after-sales support. Consequently, the commission has ordered the company to provide a full refund of the scooter's purchase price. The panel noted that the customer suffered significant mental stress and financial loss due to the faulty product. In addition to the refund, Ola Electric is required to pay compensation and legal costs. The company must comply with these orders within thirty days. This decision highlights the regulatory push for better accountability in the electric vehicle sector.