Finland has introduced a nationwide, free-of-charge health advice line, 116117, to help citizens determine the appropriate level of medical care needed for non-emergency situations. The service provides access to a healthcare professional who can assess a patient’s condition and advise whether a visit to the emergency room is necessary, if home monitoring is sufficient, or if alternative care is more suitable. The 24/7 helpline aims to reduce the burden on hospital emergency departments by directing individuals with urgent but not life-threatening health concerns to the most appropriate care pathway. Callers can also receive self-care instructions and advice for various health issues. Digifinland reports the service is intended for sudden health problems that do not constitute medical emergencies. The initiative seeks to improve healthcare access and provide guidance to the public on managing their health concerns effectively.