A customer, Pia, abandoned planned purchases at a Gigant electronics store in Espoo, Finland, due to unsatisfactory service. She and her husband visited the Lommila location intending to buy a new phone and vacuum cleaner, but left without making any purchases. Pia reported being surprised by the lack of assistance and what she perceived as poor treatment from staff. Gigant has acknowledged the incident and stated that the experience does not align with their customer service standards. The company has not detailed specific actions taken in response to the complaint. This incident highlights potential issues with customer care at this particular store location. The retailer aims to provide a higher quality of service than what Pia experienced.