Airtel Tanzania proactively extended its customer service efforts beyond traditional channels during Customer Service Week 2026. The company visited five Dar es Salaam communities – Kigamboni, Tegeta, Mbagala, Tandale, and Gongo la Mboto – to directly gather feedback from customers. This initiative, carried out under the theme “Extra Mile,” aimed to improve service delivery by understanding customer needs firsthand. Airtel employees worked alongside the Lamata Village Entertainment team to engage with residents in these areas. The outreach demonstrates Airtel Tanzania’s commitment to prioritizing customer satisfaction and adapting to evolving consumer expectations. The effort focused on collecting valuable insights to refine their services and better serve the population of Dar es Salaam. This move signifies a shift towards more accessible and community-focused customer support.