Daktela AI is introducing real-time assistance technology for call center agents. This AI-powered tool, utilizing generative AI, Large Language Models (LLM), and Natural Language Processing (NLP), integrates directly into contact centers. The system functions as a “digital copilot,” actively listening to customer interactions. It is designed to support human agents during live conversations, enhancing their performance. The technology aims to improve productivity within call centers by providing immediate assistance. Further details regarding specific functionalities were not provided in the source text.