Stefan Söderman, CEO of Stockholm restauranger och wärdshus holding AB, responds to a reader’s concern regarding human interaction at their restaurants. He clarifies that customers who prefer speaking with a person can easily do so. The AI assistant available at the restaurants can be instructed to connect guests with an employee or request a callback. Söderman assures patrons that the company will accommodate requests for human assistance. This demonstrates a commitment to providing both AI-powered convenience and traditional customer service. The restaurants in Estocolmo aim to offer flexibility, allowing customers to choose their preferred method of communication. The goal is to blend technological advancements with personalized service, ensuring a positive dining experience for everyone visiting their establishments in Estocolmo.