A broadcasting provider, Liberty, is facing significant customer backlash during the World Cup due to failing to transmit all scheduled matches. Customers expressed disappointment and accused the provider of poor communication regarding incomplete coverage. Viewers feel they were misled and are choosing competitor services offering full tournament access. The company is being criticized for losing out to rivals who provided comprehensive broadcasting. This situation highlights the importance of clear communication regarding broadcast rights and the potential consequences of failing to meet viewer expectations during major sporting events. The customer complaint suggests a substantial loss of viewership due to the incomplete coverage. The provider’s failure is described as a decisive defeat by a competitor.