Online retailers are facing increasing costs due to undelivered packages. When a buyer isn’t available to receive a delivery, a protocol is initiated involving multiple delivery attempts and temporary storage at a depot. If the package remains unclaimed, it is returned to the sender, a process known as reverse logistics. This logistical challenge can significantly impact a retailer’s bottom line, absorbing up to four percent of online sales revenue. The increasing volume of online shopping exacerbates the problem, making efficient reverse logistics crucial. Retailers are seeking solutions to minimize returns and associated expenses, including improved delivery options and communication with customers. Effectively managing undelivered parcels is now a key component of successful e-commerce operations.