Panama’s National Public Services Authority (ASEP) administrator, Zelmar Rodríguez, announced the agency has received over 10,000 complaints in the past year. The vast majority of these complaints concern issues with the electrical service. Rodríguez clarified that meter replacements are provided free of charge to consumers. Over 90% of the received complaints are directed towards the electrical sector, indicating widespread dissatisfaction. ASEP is actively addressing these concerns and working to resolve disputes between consumers and utility providers. The high volume of claims suggests potential systemic problems within Panama’s electrical infrastructure or customer service practices. Authorities urge consumers to report any issues directly to ASEP for investigation and support.