Oman’s Civil Defence and Ambulance Authority (CDAA) successfully addressed all public requests received through its Tajawob platform during the month of July. This achievement marks a 100% response and completion rate, demonstrating the platform's effectiveness in managing public needs. Tajawob serves as a central point for citizens to submit requests and receive assistance from the CDAA. The CDAA has been actively promoting the use of Tajawob to enhance public safety and streamline emergency response procedures. This total resolution rate signifies a marked improvement in service delivery and citizen engagement. The authority affirmed its commitment to continued efficiency and swift response times through the platform. This initiative reflects Oman’s ongoing efforts to leverage technology for improved public services.