The Vietnamese government has issued Decree 208, establishing new regulations regarding passenger rights during flight disruptions. The decree outlines obligations for airlines to provide support and compensation to passengers affected by delays, cancellations, or schedule changes. Specifically, passengers are now entitled to refunds for their tickets under certain disruption circumstances. The new rules aim to strengthen consumer protection within the aviation sector. Decree 208 details the extent of airline responsibility, covering areas such as providing meals, accommodation, and transportation when necessary. This legislation is expected to improve the travel experience for air passengers in Vietnam and clarify airline accountability.
