The Bank of Mozambique is compelling commercial banks to refund over 73 million meticais (approximately $1.16 million USD) to customers. This action stems from unjustified fees and charges levied on bank users. The directive is based on a report detailing customer complaints published by the central bank. From January to June, the Bank of Mozambique received 487 complaints from individuals using banking services. The refunded amount signifies a commitment to consumer protection within Mozambique's banking sector. This report highlights ongoing issues with transparency and fair practices among commercial banks operating in the country, prompting the central bank’s intervention. Further details regarding the specific complaints were not provided in the initial report.