The Lisbon Metro has introduced a new assistance service to provide passengers with information regarding out-of-service elevators and escalators. This initiative aims to help commuters navigate stations more effectively when accessibility equipment is unavailable. In February, a significant number of elevators—38 in total—and 40 escalators were reported as non-operational across Lisbon Metro stations. The new service will offer details on the status of these facilities and suggest alternative routes for passengers. This response system seeks to minimize disruption and improve the overall commuting experience for those relying on the Lisbon Metro network. The Metro hopes this service will address passenger concerns about accessibility issues within its stations. This is a proactive step towards enhancing service reliability and passenger information.