Chronopost, the leading express delivery service in France and a subsidiary of La Poste, is utilizing artificial intelligence to enhance its competitive edge against Chinese logistics companies. The company has implemented an autonomous agent named Léonard to handle customer inquiries. Remarkably, Léonard currently manages 85% of all customer requests independently. This AI implementation aims to streamline customer service and improve efficiency. The move signals a broader trend of logistics companies adopting AI to optimize operations and respond to increasing global competition. Chronopost’s strategy focuses on leveraging technology to maintain its market leadership in France. This automation is intended to provide faster and more effective support to customers.