The Netherlands’ first toll tunnel operating solely through digital payment systems has been ruled in violation of accessibility laws by the country’s Ombudsman. The system, intended to streamline toll collection, excludes individuals without digital access – including those lacking smartphones, bank accounts, or digital literacy. Motorists unable to easily pay online have faced disproportionately high penalties. The Ombudsman found this creates unfair discrimination, as it effectively penalizes citizens for lacking digital resources. Authorities are now urged to implement accessible payment alternatives, such as options for cash or payment via post offices. The ruling highlights growing concerns about the digital divide and the importance of inclusive design in public infrastructure. The tunnel operator must address the accessibility issues to comply with legal requirements.