Victoria’s government is strengthening regulations for taxi drivers, implementing stricter penalties for refusing passengers. The updated “two strikes and you’re out” policy now specifically includes drivers who decline short fares or refuse transport to individuals with assistance dogs. Previously, the policy focused primarily on vehicle safety and driver conduct. This expansion aims to address reported instances of discrimination and ensure equal access to taxi services for all members of the public. Repeat offenders will face license suspension or revocation. The government states the changes reinforce inclusivity and protect vulnerable passengers’ rights. These measures are expected to improve service standards within the Victorian taxi industry.
