The Northern Territory’s energy retailer, Jacana, has disclosed that approximately 5,000 customers are experiencing billing delays due to errors in a smart meter rollout—a significantly higher number than initially reported. This revelation indicates a larger scale of problems with the program than previously acknowledged by the government. The issues stem from complications arising from the installation of the new smart meters, disrupting the accurate and timely processing of customer bills. Jacana is working to resolve the problems, but the extent of the delays has caused frustration for affected residents. The government had previously downplayed the scope of the difficulties, leading to questions about transparency. This disclosure marks a significant admission of the rollout’s failures and the impact on NT households.