An 88-year-old Colombian woman, referred to as Doña Carmen, is facing a critical health crisis. She has been attempting to receive necessary medical attention from the Colombian healthcare system for several months. Her situation is specifically linked to the systemic failures of the Nueva EPS. Due to these administrative and operational disasters, she remains without the care she requires. The delay in treatment has placed her in a precarious position. Consequently, she now faces the imminent risk of death while waiting for services. This case highlights the broader failures within the national health infrastructure.