Two emergency alarms from elderly individuals in southern Stockholm went unanswered by home care services on the same day, leading to distressing consequences. One elderly person was discovered lying in their own feces after hours of waiting for assistance. The delayed response raises serious concerns about the quality of care provided. Authorities have been notified, and the incidents have been reported to the Health and Social Care Inspectorate (Ivo). This incident highlights potential systemic failures in the home care system and the vulnerability of elderly residents relying on timely support. Investigations are underway to determine why the alarms were not addressed and to prevent similar situations from occurring in the future. The lack of response underscores the urgent need for improved protocols and oversight within home care services.