The Housing, Settlement, and Environment Agency (DisperkimLH) of Solok City, West Sumatra, is focused on enhancing public services following a strong citizen satisfaction index (IKM) result. The IKM for 2025 reached 81.45, indicating a high level of public approval. This achievement demonstrates the department’s commitment to effectively addressing community needs and improving service delivery. Officials are aiming to build upon this success by identifying areas for continued improvement and innovation. The positive results reflect ongoing efforts to streamline processes and increase transparency. This high IKM score positions Solok City as a leader in public service within the region, encouraging further development and investment. The department plans to maintain this momentum and exceed expectations in future evaluations.