The East Jakarta Transportation Agency (Sudinhub) has issued a formal apology after a video of an online taxi driver's motorcycle being seized by officers went viral. The incident occurred while the driver was actively working to earn a living. Following the public outcry, the head of the agency acknowledged the mistake and expressed regret over the officers' actions. The agency stated that this incident will serve as a critical evaluation for their internal procedures. Efforts are being made to ensure that such aggressive enforcement does not recur. The apology aims to resolve the tension between the authorities and the online transportation community. The agency remains committed to improving the professionalism of its personnel in the field.